Heineken: New General Worker – Customer Services Deliveries 2024
Closing Date: 7 April 2024
Purpose of the job:
Heineken: New General Worker – Customer Services Deliveries 2024 The General Worker is responsible for providing support to the distribution process by performing a variety of manual tasks to ensure that distribution targets are met, and products are delivered to customers in a timely and efficient manner.
Key Responsibilities:
- Report any defects, breakages, problems, and all stock shortage findings to the Driver.
- Suggest any improvements/innovations to Management which can save the company time or money.
- Attend to the accurate loading and off-loading of sprinters.
- Ensure that products are correctly packed into sprinters for safe transporting purposes.
- Adhere to Quality assurance (identify poor stacking, labelling, and packaging) to minimize breakages and losses.
- Handle company products with the necessary care.
- Obey instructions given by the Driver / Logistics Controller/Customer Services Supervisor, at all times.
- Ensure that loads are secure before a truck leaves the premises for delivery.
- Assist with general duties when on site. This includes but is not limited to; inserting a jockey underneath the trailer before it is loaded in the loading bay, hooking up trailers in the yard-to-yard horse for loading, unhooking trailers at loading bay, and sealing loaded trailers for delivery the next day.
- Attend to general housekeeping as per the designated areas.
- Adhere to company health and safety regulations.
- Wear Personal Protective Clothing as supplied by the company.
- Ensure that vehicles are kept clean at all times when requested by the Driver or Management.
- Carry out any ad-hoc tasks as instructed by supervisor.
- Ensure that Operational Costs cents per liter cost is contained through continual investigation and improvement of asset utilization.
- Follow the organizations policies and procedures and identify opportunities for continuous improvement.
Experience:
- Minimum Grade 12 (Matric) Qualification.
- A minimum of 6 months experience in a same/similar position.
- Experience in the alcoholic beverages industry is a plus.
- Excellent customer service skills.
- A valid drivers’ license for a delivery vehicle (Code EC/ PDP).
- A commercial driver’s license is an added advantage.
- Good verbal and written communication skills.
- Ability to work independently and as part of a team.
- Safe and responsible driving skills.
- Ability to operate delivery vehicles and load and unload products.
- Excellent customer service skills.
- Good verbal and written communication skills.
- Physically fit to handle the demands of the position.
- The ability to work under pressure and meet tight deadlines.
- The ability to work after hours and / or shifts if necessary.
- Ability to work flexible hours and to handle multiple deliveries in a fast-paced environment.