Gate Receptionist Vacancies (X11 Posts) at Ezemvelo KZN Wildlife

Closing date: 22 July 2024

Gate Receptionist Vacancies

• Stations: Hluhluwe and Imfolo Region: East
• Fixed Term Contract: Two (2) Years
• Remuneration Package: R 108,000.00 p/a

PURPOSE OF THE JOB:

To execute gate reception duties effectively and efficiently in line with the Hospitality standards, as well as provide accurate information about facilities and activities including events of the Resort for the purpose of maximizing guest satisfaction within the resort.

QUALIFICATIONS:

• Grade 12 is mandatory
• National Certificate/ Skills Programme in Hospitality Reception / Equivalent is mandatory

EXPERIENCE:

• 1-2 years’ experience in hospitality environment or in a customer service environment is mandatory

KEY PERFOMANCE AREAS:

• Taking care of organizational resources.
• Billing accuracy as per the tariff structure.
• Ensure that only authorised visitors are allowed to Ezemvelo reserves and facilities.
• Provide and maintain customer service by greet visitors in a courteous manner and attend to them.
• Perform all gate administrative and financial administration.
• Visitor identification and data capturing
• Accurately carry out transactions on point of sales.
• Ensure that voids are carried out per laid down standard operating procedures for voids.
• Direct visitors appropriately.
• Handle guest complaints and feedback.
• Check guests exit permits and ensuring errors are rectified.
• Collate and Complete daily, weekly, and monthly visitors’ stats.
• Check guests exit permits and ensuring errors are rectified.
• Conduct daily cash up and inform supervisor of any discrepancies.
• Liaise with the main office staff regarding resort daily operations.
• Report faulty systems to management timeously.
• Living and promoting Ezemvelo KZN Wildlife values.
• Manage incoming calls and radios appropriately.
• Ensure reception area is clean, neat, and tidy always.
• Ensure that the display of promotional items is always neat and tidy.
• Monitor stock levels of promotional items and advise supervisor when there are any discrepancies.

KEY COMPETENCIES:

• Knowledge of basic financials.
• Knowledge and understanding of customer service.
• Verbal and written communication skills.
• Interpersonal skills.
• Resource utilization.
• Guest relation skills.
• Administration skills.
• Cash handling skills.
• Must have basic knowledge of macro soft word and excel.
• Must have knowledge of reservation system (Fidelio, Computer Logging system, Room seeker, Rafos, Pluspoint, Apex system, E-res, etc.)
• Fluent in English and Knowledge isizulu and Afrikaans

How to apply

The following mandatory documents must be submitted: 

• Fully completed EZEMVELO Application Form for Employment (available from http://www.kznwildlife.com/careers) (applications with incomplete forms will not be considered.
• Only shortlisted candidates will be required to submit certified application supporting documents, including qualifications certificates, Driver’s License, Identity Document (ID) etc.

The appointment to the post is subject to a positive outcome obtained from all verifications in relation to the position advertised.

Applicants are encouraged to apply for posts through the KZN online e-Recruitment system at www.kznonline.gov.za/kznjobs or submit their Ezemvelo application form directly to the following email address recruitments@kznwildlife.com.