Shoprite Group welcomes unemployed graduates to enroll for the Traineeship Programme 2024. Closing Date: August 20, 2024 Location: Boksburg, Gauteng. Shoprite Group’s Traineeship Programme 2024 OK Franchise is looking for a Trainee IT Support Manager to give technical help and support to end-users (franchisees and in-store employees), as well as the IT Support Manager. The purpose of the job This work entails diagnosing hardware and software issues, aiding with system setups, and escalating issues and inquiries to the appropriate third parties as needed. This position is frequently the initial point of contact for IT-related issues and is accountable for providing timely and high-quality help. End User Support: Provide fast and courteous support to end users across a variety of channels, including phone, email, and in-person. Help people with hardware and software problems, troubleshoot.
User Training:
- Conduct training sessions for end-users on IT best practices, new software applications, and security awareness.
- Qualifications
- Grade 12 certificate with A+, N+ or equivalent certification or relevant experience in general IT technical support – (essential)
- Degree/Diploma or higher in Information Technology, Computer Science, or a related field – (beneficial)
- Experience
- +2 years’ experience in a technical support role or similar, with some knowledge relating to system hardware and software support – (essential).
Knowledge and Skills
- Sound understanding of MS Windows Support and Configurations – (essential)
- Strong proficiency in MS Office 365 – (essential)
- Experience intechnical support and troubleshooting related to hardware and software – (essential)