About the museum Musio is a profitable company based in San Francisco with a diverse team of 70 professionals worldwide. Our mission is to revolutionize urban transport and make sustainable travel accessible and efficient. Through our state-of-the-art car search and booking engine, we empower businesses, travelers and city dwellers to move around cities using the most efficient and convenient options.
Responsibility: To build lasting relationships between Mozio and customers and ensure that their expectations are met and exceeded
To process calls, emails and chat messages received from customers, service providers and partners To ensure good service standards, respond appropriately to customer inquiries and maintain customer satisfaction.
Requirements:
- Excellent communication skills in English at an Upper intermediate (B2) level or above
- At least 2 years of experience in customer support
- A second language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!
What is that for you?
We are a growing company dedicated to supporting our team and helping them reach their full potential. In addition, we have many career opportunities to offer as we grow.
But that’s not all – this job is 100% remote, meaning you can do it from your own home, anywhere in the world you want! That’s right, you can travel and work around the world at the same time. And we offer a sweet and generous salary package and paid vacation.
Technical Requirements for this role:
Given that this position is fully remote, we need to make sure that your tech equipment will help you achieve your goals:
- Laptop updated enough to support current web applications (ZenDesk, Google Suite, Slack, etc)
- Smartphone updated enough to support current mobile versions of the most used applications (Google Suite, Slack, etc)
- High-speed wifi connection
- Backup computer
- Backup internet connection. In case your connection is down, you need to find an alternative place or connection to continue with your work